AI · Outbound agents
Agents that pick up the phone, so your team doesn't.
Confirming a thousand shifts, chasing acknowledgments, screening applicants, brokering swaps — the coordination work that eats your ops team's week, done by agents that call, text, and email like your best coordinator would.
Fewer day-of no-shows
Confirmation sweeps catch silent workers at T-1, while there's still time to re-offer the shift — not at 5 a.m. when the line is forming.
Coordinator hours back
The week before a large event is hundreds of calls and texts. Agents run them in parallel; your team handles the exceptions that need a human.
Every touch logged
Each call, text, and email lands on the worker's record — who was told what, when, and how they responded. Disputes end at the transcript.
A call that solves the problem it finds
The agent calls to confirm a shift and the worker's car is in the shop — so it swaps them to the afternoon shift, offers the morning slot to the next ranked worker, and updates the schedule and parking pass before hanging up.
- Confirms, notifies, and re-offers conversationally
- Handles the curveball: swaps, declines, questions
- Updates the schedule in the same conversation
- Hands off to a human the moment it should
Every worker confirmed before doors
The day before the event, agents sweep the entire roster across every channel. By evening you know exactly who's coming — and the shifts that aren't covered are already re-offered through the same internal-first cascade.
- App push → SMS → voice, escalating on silence
- Acknowledgments tracked per worker
- Silent shifts re-offered automatically
- Works across internal, agency & marketplace rosters
The workflows
An agent for every outbound job.
Scoped to a task, fluent on every channel, logged end to end.
Shift confirmations
Every worker confirmed before day-of — app push first, then text, then a natural voice call for the holdouts. Silence becomes a re-offer, not a no-show.
Change notifications
Doors moved an hour? The agent reaches everyone affected on the channel they actually answer, collects acknowledgments, and flags who hasn't seen it.
Candidate screening
Applicants get a screening call within minutes of applying — availability, certifications, experience — with structured results landing in the pipeline for human review.
Shift swaps
A worker calls to swap; the agent finds the next ranked qualified worker, offers the shift, and updates the schedule — one conversation, zero coordinator time.
Backfill outreach
When a gap opens, the agent works the ranked list by call and text simultaneously until it's covered — hours of dialing compressed to minutes.
Trust
Outreach your workforce doesn't resent.
Agents that respect workers earn responses. Guardrails aren't a compliance checkbox — they're why the contact rates hold up.
Consent & quiet hours
Workers choose their channels; calls respect quiet hours and local rules.
Every word logged
Full transcripts of every call and message, searchable and auditable.
Human handoff
Anything off-script routes to a coordinator with the full conversation attached.
Get started
One lifecycle. Total control.
ShiftOps turns fragmented event labor into one continuous, accountable system — so every venue knows what to do next.